Our Services
We operate a fair and open after-sales service. Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. We aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service.
1-Year Warranty
All our high quality come with a 1-year warranty. Warranty is applicable if the buyer has installed the Adapter properly in the device and has treated the Adapter correctly.
30-Day Money Back Guarantee
Our goal is to turn customer satisfaction into ‘Complete Customer Satisfaction’. That's why we offer you a 30-day money back guarantee, on top of our warranty and RMA procedure for defects!
Please note: in order to qualify to get your money back, you must first contact us and await instructions before sending back your product.
FAQ
1. Are you a manufacturer, a trade company or an agent?
DG Power: We are professional manufacturer from 2008 year in AC/DC adapter and power supply in Shenzhen, China.
2. Are this charger/adapter real output?
DG Power: Yes, All are full and real output, you can get some samples test firstly.
3. Do you accept sample order or trial order?
DG Power: Yes, trail order is welcome.
4. How about the product quality?
DG Power: With skillful operators, strict production process and rigorous test, passed CE,CCC, FCC, RoHs, ERP and ISO certification,etc.
5. Do you provide OEM and ODM service?
DG Power: Yes, OEM and ODM is welcome. LOGO print and design service is also available. MOQ 1000pcs.
6. What's your leading time?
DG Power: 5-10 working days after receiving deposit.
7. What's your payment terms?
DG Power: T/T and West Union. Paypal for sample fee. But L/C at sight is also acceptable for very large sums.
8. What's your warranty period?
DG Power: 12 months.
9. How do you provide after-sale service?
DG Power: Available 24 hours being read to help you, we'll give satisfied service to you.
